We encourage guests to arrive 10mins prior to their appointment to fill in any necessary forms.

If you arrive more than 10mins early it is not a problem. We have a lounge area with a drinks and snacks menu where you are welcome to relax.

We require 24hrs notice to cancel an appointment. If 24hrs notice has not been given the appointment will be charged at 50% of the total cost of treatments booked.

Spa Packages must be paid in full on booking to reserve private use of the Spa. Where cancellation of your spa booking takes place a 50% refund will be offered if notice is given 7 days prior to your visit/appointment.

If a cancellation takes place less than 7 days prior to your visit/appointment, then no refund will be given.

Requests to change bookings made 7 days prior to your visit/appointment may be offered but please note these are subject to an admin fee and cannot be guaranteed.

We are unable to change the date of bookings within 7 days of arrival and these will be deemed as a cancellation and no refund will be given.

Robes and towels are provided for all spa guests during your time with us, at no additional cost.

If you wish to purchase spa slippers for your visit these are chargeable at £2 per pair. Alternatively you are welcome to bring your own suitable footwear such as flip flops.

We pride ourselves on offering our guests space, peace and privacy. Therefore you will not share the spa facilities or relaxation area with any other guests during your time with us.

The lounge and reception area are communal spaces and you can expect to see other guests visiting for appointments.